◆ WEBSITE SUPPORT · PRINCIPAL OPERATOR-LED · NO FIXED-TERMS ◆

Website Support Services That Keep The Site Earning, Not Just Online

Website Support Services That Keep The Site Earning, Not Just Online

Website Support Services That Keep The Site Earning, Not Just Online

Most support contracts only cover you against disaster. Uptime is the floor. What a growing business actually needs is someone keeping the site fast, secure, up to date and quietly improving, with the small jobs that never get done finally getting done.

Most support contracts only cover you against disaster. Uptime is the floor. What a growing business actually needs is someone keeping the site fast, secure, up to date and quietly improving, with the small jobs that never get done finally getting done.

Proactive maintenance, not a ticket queue.

Proactive maintenance, not a ticket queue.

Updates, backups, security and performance handled on a schedule, so most problems are fixed before anyone notices them.

A named operator, not a shared inbox.

A named operator, not a shared inbox.

The same person knows your stack, your history and your priorities, and you can talk to them directly.

The small jobs finally get done.

The small jobs finally get done.

The backlog of half-hour changes that never reach the top of anyone’s list is worked through every month.

Get your free Website Support plan

Get your free Website Support plan

Not an audit. The actual plan: channels, funnels, budgets, timelines, messaging, offers. Built for your business, yours to keep either way.

Takes two minutes to start. We’ll ask a few questions about the business, then you book a call to walk the strategy through.

Our Triple Guarantee
Reallocation · No Middlemen · Walk-Away

Trusted by growing UK businesses

WeBuyAnyPhone
Onecom
Outside The Box
Natural Paving Store
FHI
Stirling Skin

◆ HOW WE OPERATE ◆

3 Things True Of Every Site We Support

3 Things True Of Every Site We Support

3 Things True Of Every Site We Support

Support is judged on what does not happen as much as on what does.

Support is judged on what does not happen as much as on what does.

Measured commercially

Measured commercially

Speed, uptime and errors are tracked because they cost you revenue, not because they look good on a monthly report nobody reads.

Fixed before it breaks

Fixed before it breaks

Updates, backups and security are handled on a schedule and tested, rather than being remembered after something has already gone wrong.

Run by the person who plans it

Run by the person who plans it

The operator who knows your site is the one doing the work. No handover, no ticket bouncing between people who have never seen it.

What Website Support Is Actually For

What Website Support Is Actually For

What Website Support Is Actually For

Keeping a revenue-generating asset in the condition it needs to be in.

Keeping a revenue-generating asset in the condition it needs to be in.

BEST USED FOR

Businesses without a developer in-house, where small changes queue up indefinitely

Sites where security patching and plugin updates have quietly fallen behind

Performance work, because a slow site loses money at checkout long before it loses a ranking

Marketing teams who need changes made this week rather than next quarter

Taking over a site from a developer or agency who has gone quiet

WHO IT FITS

Businesses whose website is a genuine revenue channel

Marketing teams with nobody technical to call

Companies on WordPress, WooCommerce or Shopify

Anyone who does not know when their site was last backed up

◆ HOW WE DELIVER IT ◆

How We Run Website Support

How We Run Website Support

How We Run Website Support

Scheduled maintenance, a named person, and turnaround times you can plan around.

Scheduled maintenance, a named person, and turnaround times you can plan around.

01

01

Maintenance on a schedule

Maintenance on a schedule

Core, plugin and theme updates applied on a staging copy, tested, then deployed. Backups taken and, more importantly, restore-tested rather than assumed.

02

02

Security handled properly

Security handled properly

Hardening, monitoring and patching, with a documented response if something does get through. Most compromised sites we pick up were running known vulnerable versions.

03

03

Performance watched

Performance watched

Load times and Core Web Vitals monitored against a budget, because speed degrades gradually as content and plugins accumulate and nobody notices until conversion drops.

04

04

Changes with agreed turnarounds

Changes with agreed turnarounds

A monthly allocation of development time for the small jobs, with response times agreed up front so you know what you can plan around.

◆ PRINCIPAL OPERATORS, NOT ACCOUNT MANAGERS ◆

Your Website Support support is led by a principal operator, not passed down a pod

Your Website Support support is led by a principal operator, not passed down a pod

Your Website Support support is led by a principal operator, not passed down a pod

A principal operator is the person who builds and runs your account, not a manager relaying instructions to someone you will never meet. They own the strategy, the hands-on work and the numbers it produces.

A principal operator is the person who builds and runs your account, not a manager relaying instructions to someone you will never meet. They own the strategy, the hands-on work and the numbers it produces.

The standard their work is held to is the one TGMA was built on: media run in-house and in agency, on budgets from £500 to £250k a month, in accounts inside the top 1% of UK ad spend. Whoever leads your account is held to that bar, and stays on it rather than rotating off.

The standard their work is held to is the one TGMA was built on: media run in-house and in agency, on budgets from £500 to £250k a month, in accounts inside the top 1% of UK ad spend. Whoever leads your account is held to that bar, and stays on it rather than rotating off.

Top 1%

Top 1%

of UK ad spend managed

£200m+

£200m+

turnover companies marketing managed

£500–£250k

£500–£250k

monthly budgets handled

“You are buying an operator who happens to sit outside your building.”

“You are buying an operator who happens to sit outside your building.”

GUARANTEED: NO MIDDLEMEN. If an account manager ever ends up between you and the person doing the work, that month is free.

◆ 3 GUARANTEES. ON EVERY ACCOUNT. ◆

The TGMA Guarantee

The TGMA Guarantee

The TGMA Guarantee

Most agencies guarantee nothing. We give you three: what we will do, and exactly what it costs us if we do not.

A

The Reallocation Guarantee

The Reallocation Guarantee

“If anything we’re doing hasn’t moved your bottom line after 60 days, we move that time to something that will, at no extra cost, and tell you why.”

What it means: you never keep paying for a channel that isn’t producing, just because that’s where the terms started.

B

The No-Middlemen Guarantee

The No-Middlemen Guarantee

“Your account is led by a principal operator, and you deal directly with the people doing the work. If middlemen ever end up between you and them, that month is free.”

What it means: no account managers relaying messages, no juniors learning on your budget. The people you talk to are the people on the tools.

C

The Walk-Away Guarantee

The Walk-Away Guarantee

“Everything we build is yours from day one: accounts, data, tracking, site. Leave on 30 days’ notice and take all of it.”

What it means: you stay because it’s working, not because leaving is painful.

Agreed on day one. No small print.

◆ FAQ ◆

Questions Businesses Ask About Website Support

Questions Businesses Ask About Website Support

Questions Businesses Ask About Website Support

What is actually included, and what is not?

How quickly do you respond if something breaks?

Do you host the site as well?

Can you take over from our current developer?

What happens out of hours?

Is there a minimum term?

Get a free Website Support plan

Get a free Website Support plan

Get a free Website Support plan

Tell us where you are and we will tell you frankly what is working, what is not, and what we would do about it. The plan is yours to keep, whether you hire us or not.

Tell us where you are and we will tell you frankly what is working, what is not, and what we would do about it. The plan is yours to keep, whether you hire us or not.

Free full strategy, yours whether you hire us or not

Replies within 2 working days

3 guarantees and 30-day terms if you go ahead

Get your free Website Support plan

Get your free Website Support plan

Not an audit. The actual plan: channels, funnels, budgets, timelines, messaging, offers. Built for your business, yours to keep either way.

Takes two minutes to start. We’ll ask a few questions about the business, then you book a call to walk the strategy through.

Our Triple Guarantee
Reallocation · No Middlemen · Walk-Away