◆ IT SUPPORT · PRINCIPAL OPERATOR-LED · NO FIXED-TERMS ◆

IT Support Services That Keep The Business Running

IT Support Services That Keep The Business Running

IT Support Services That Keep The Business Running

Most growing businesses reach a point where IT is somebody’s unofficial second job. Accounts, devices, email security and access all quietly become a risk, and nobody notices until something breaks or someone leaves. We take that off your desk.

Most growing businesses reach a point where IT is somebody’s unofficial second job. Accounts, devices, email security and access all quietly become a risk, and nobody notices until something breaks or someone leaves. We take that off your desk.

A named operator who knows your setup.

A named operator who knows your setup.

Not a rota of strangers reading a script. The same person knows your systems, your people and what matters this week.

Security and access run as a process.

Security and access run as a process.

Starters, leavers, devices, passwords and backups handled properly, because most incidents start with an account nobody closed.

Response times you can plan around.

Response times you can plan around.

Agreed priorities and agreed response windows, so you know what happens when the thing that stops work stops working.

Get your free IT Support plan

Get your free IT Support plan

Not an audit. The actual plan: channels, funnels, budgets, timelines, messaging, offers. Built for your business, yours to keep either way.

Takes two minutes to start. We’ll ask a few questions about the business, then you book a call to walk the strategy through.

Our Triple Guarantee
Reallocation · No Middlemen · Walk-Away

Trusted by growing UK businesses

WeBuyAnyPhone
Onecom
Outside The Box
Natural Paving Store
FHI
Stirling Skin

◆ HOW WE OPERATE ◆

3 Things True Of Every Account We Support

3 Things True Of Every Account We Support

3 Things True Of Every Account We Support

IT support is judged on how rarely it becomes your problem.

IT support is judged on how rarely it becomes your problem.

Documented, not remembered

Documented, not remembered

Accounts, licences, devices and access written down and kept current, so the business does not depend on one person’s memory.

Secured by default

Secured by default

Multi-factor authentication, sensible permissions and email protection applied as standard rather than after an incident has already happened.

Run by the person who plans it

Run by the person who plans it

A named operator who knows your setup, rather than a queue where you explain your environment from scratch every time.

What IT Support Is Actually For

What IT Support Is Actually For

What IT Support Is Actually For

Removing a category of risk and interruption from a team that should be doing something else.

Removing a category of risk and interruption from a team that should be doing something else.

BEST USED FOR

Small and growing teams where IT has become somebody’s unofficial second job

Onboarding and offboarding, where access is most often left open by mistake

Email security, still the route most business compromises arrive through

Device management, so laptops are encrypted, updated and recoverable

Getting accounts, licences and permissions documented before somebody leaves

WHO IT FITS

Businesses between roughly five and a hundred people

Teams on Microsoft 365 or Google Workspace

Companies with no internal IT function

Anyone who cannot currently list who has access to what

◆ HOW WE DELIVER IT ◆

How We Run IT Support

How We Run IT Support

How We Run IT Support

Document it, secure it, then keep it boring.

Document it, secure it, then keep it boring.

01

01

Audit and document first

Audit and document first

Accounts, licences, devices, access and dependencies written down. Most of the risk in a small business IT estate is simply that nobody knows what exists.

02

02

Security applied as standard

Security applied as standard

Multi-factor authentication, conditional access, email filtering and sensible permissions. Unglamorous, and it prevents the large majority of incidents we see.

03

03

Joiners and leavers handled

Joiners and leavers handled

A repeatable process for setting someone up and, more importantly, closing everything down when they leave. Orphaned access is one of the most common exposures in a growing company.

04

04

Support with agreed response times

Support with agreed response times

Day-to-day requests handled to a turnaround you can plan around, with a named person rather than a rotating queue.

◆ PRINCIPAL OPERATORS, NOT ACCOUNT MANAGERS ◆

Your IT Support support is led by a principal operator, not passed down a pod

Your IT Support support is led by a principal operator, not passed down a pod

Your IT Support support is led by a principal operator, not passed down a pod

A principal operator is the person who builds and runs your account, not a manager relaying instructions to someone you will never meet. They own the strategy, the hands-on work and the numbers it produces.

A principal operator is the person who builds and runs your account, not a manager relaying instructions to someone you will never meet. They own the strategy, the hands-on work and the numbers it produces.

The standard their work is held to is the one TGMA was built on: media run in-house and in agency, on budgets from £500 to £250k a month, in accounts inside the top 1% of UK ad spend. Whoever leads your account is held to that bar, and stays on it rather than rotating off.

The standard their work is held to is the one TGMA was built on: media run in-house and in agency, on budgets from £500 to £250k a month, in accounts inside the top 1% of UK ad spend. Whoever leads your account is held to that bar, and stays on it rather than rotating off.

Top 1%

Top 1%

of UK ad spend managed

£200m+

£200m+

turnover companies marketing managed

£500–£250k

£500–£250k

monthly budgets handled

“You are buying an operator who happens to sit outside your building.”

“You are buying an operator who happens to sit outside your building.”

GUARANTEED: NO MIDDLEMEN. If an account manager ever ends up between you and the person doing the work, that month is free.

◆ 3 GUARANTEES. ON EVERY ACCOUNT. ◆

The TGMA Guarantee

The TGMA Guarantee

The TGMA Guarantee

Most agencies guarantee nothing. We give you three: what we will do, and exactly what it costs us if we do not.

A

The Reallocation Guarantee

The Reallocation Guarantee

“If anything we’re doing hasn’t moved your bottom line after 60 days, we move that time to something that will, at no extra cost, and tell you why.”

What it means: you never keep paying for a channel that isn’t producing, just because that’s where the terms started.

B

The No-Middlemen Guarantee

The No-Middlemen Guarantee

“Your account is led by a principal operator, and you deal directly with the people doing the work. If middlemen ever end up between you and them, that month is free.”

What it means: no account managers relaying messages, no juniors learning on your budget. The people you talk to are the people on the tools.

C

The Walk-Away Guarantee

The Walk-Away Guarantee

“Everything we build is yours from day one: accounts, data, tracking, site. Leave on 30 days’ notice and take all of it.”

What it means: you stay because it’s working, not because leaving is painful.

Agreed on day one. No small print.

◆ FAQ ◆

Questions Businesses Ask About IT Support

Questions Businesses Ask About IT Support

Questions Businesses Ask About IT Support

Are you a full IT department?

Microsoft 365 or Google Workspace?

What are the most common problems you find?

How quickly do you respond?

Can you work with our existing IT provider?

Is there a minimum term?

Get a free IT Support plan

Get a free IT Support plan

Get a free IT Support plan

Tell us where you are and we will tell you frankly what is working, what is not, and what we would do about it. The plan is yours to keep, whether you hire us or not.

Tell us where you are and we will tell you frankly what is working, what is not, and what we would do about it. The plan is yours to keep, whether you hire us or not.

Free full strategy, yours whether you hire us or not

Replies within 2 working days

3 guarantees and 30-day terms if you go ahead

Get your free IT Support plan

Get your free IT Support plan

Not an audit. The actual plan: channels, funnels, budgets, timelines, messaging, offers. Built for your business, yours to keep either way.

Takes two minutes to start. We’ll ask a few questions about the business, then you book a call to walk the strategy through.

Our Triple Guarantee
Reallocation · No Middlemen · Walk-Away